Striving to achieve total client satisfaction
Francis A. Bartlett's fundamental purpose for establishing the company that bears his name was to provide quality care and good value to owners and managers of landscape trees and shrubs by means of a basic, four-step plan:
- Evaluate plant health, safety and appearance by means of a systematic and thorough inspection, or series of inspections;
- Make an accurate, scientific diagnosis of plant problems and assess current and future plant requirements;
- Provide a full range of necessary remedial treatments;
- Design, create, and implement innovative, effective, long-term preventive care and maintenance programmes.
Bartlett employees shall carry out their responsibilities with full honesty, integrity, and fairness, will strive for complete dependability, and will communicate openly with clients, prospects, employees, and the general public on matters involving our actions or intentions.
We are committed to providing scientifically based landscape management recommendations, delivering quality service, safely and at a level that meets or exceeds industry standards. We strive to achieve total client satisfaction.
Although our founder laid out his mission many years ago, we have found no reason to modify it over the decades that it has been in use. We enthusiastically support our founder's original purpose today, under the third generation of Bartlett family management.