Tom Tyler and the entire crew were attentive, conscientious, and completely professional. Everything was described to me throughout the process. I am totally pleased with the process and the results of my pruning project. In particular, the great card the team took to remove over hanging branches near my neighbor's roof. From the first conversation with the customer service team, to my experience with the arborist and crew, I experienced all levels of professionalism and great care with my project. I will recommend Bartlett to everyone.
Doreen D., Glen Ellyn, IL
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All the staff members are knowledgeable, courteous, and prompt. The work performed was exactly per the plan. For large tree work, no one compares to Bartlett in all aspects of the job. Thank you for providing the right team for the job.
Carolyn T., Naperville, TX
Everyone I encountered at Bartlett was friendly, helpful, and very professional. I was very happy with the service I received, and I was impressed with the knowledge and skill of your crew.
Sheila S., Woodridge, IL
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Kind, caring, and sensitive to our needs, and always wiling to take the time to answer any question. I feel our Arborist, Scott, has truly saved our trees. He is a very smart cookie and so are his staff. Can not say enough good things about his company.
Ray J., Naperville, IL
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We have had nothing but positive experiences with Bartlett since we started with them from the friendly voices we hear when we call on the phone, to the very accommodating individuals who treat our trees. Finally, thank you to Frank, who goes to the ends of the Earth to adjust his schedule to help us out when we need his advice.
Sonni and Tom, Aurora, IL
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The crew did a beautiful job. The trees looked healthy when they were done, but not butchered and their shapes were intact. The crew was efficient and clean and also very friendly. They walked me through the job during and after to make sure I was getting the result I was looking for. And, also, the woman who answers your phone is very friendly and helpful.
Teri L., Elmhurst, IL
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Frank Kapple is top notch. From personal experience I know the time and effort involved in a major tree pruning and a few of the trees overhanging the house were now 60 feet tall. It was a pleasure to watch how a professional crew handled the job. From climbing the trees skillfully, dropping the branches and a thorough clean up of the site.
Bill J., Palos Park, IL
Crew members were friendly and efficient. I was pleased with the crew's timeliness, neatness,and good work.
Jean O., Joliet, IL
Tom Tyler is professional and knowledgeable. I reach out to him a lot with questions and he always answers promptly and is very helpful. He is great.
Lisa S., Hinsdale, IL
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Our experience with Tom Tyler was very positive. He was a professional, and not pushy in making tree care recommendations. We appreciated his honesty and friendliness.
Wendy D., Western Springs, IL
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I was happy to see Scott come out while his crew was at our house. We were able to discuss an issue with him on the spot and it was taken care of.
Danielle D., Lisle, IL
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Tyler was super knowledgeable and helpful.
Sharon V., Zionsville, IN
All staff we encountered were knowledgeable, courteous, and very helpful. Your staff is your greatest asset.
Rod H., Berkeley, IL
Frank and his crew are always so friendly, considerate, and knowledgeable. I enjoy working with them. Last year, every one of my trees looked terrible, I thought they were all dying. Frank came out, assured me they were not dying, just diseased or stressed. I had them treat my trees, cut down dead limbs, and generally just start a care routine. All of my trees are healthier this year, and the one tree that I thought might not be salvageable is looking better than it has in years. I recommend this company to anyone who wants to preserve their trees for years to come.
Marg S., Yorkville, IL
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Tom Tyler is very knowledgeable and helpful with work recommendations. Steve Carlson did excellent and careful work on our property.
Roger P., Darien, IL
Tom Tyler is a professional. He made us feel comfortable with his suggestions and his help. The crew came while we were out, and I did not even realize it. My husband noticed the tree had been trimmed a day later. It was so clean and tidy. Great service, we have booked again for Oak tree trimming.
Virginia K., Downers Grove, IL
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Tom has been so helpful with all the concerns on our property and unhealthy trees. He helped us come up with a game plan that was reasonable in price to get started getting our trees in better shape, which will enhance the beauty and value of our property.
Daniel W., Medinah, IL
Thank you Alfredo (technician), Kathy (accounts) and Scott (certified arborist) for helping me to take care of the trees and shrubs that I love so much.
Andrea L., Lombard, IL
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Very knowledgeable and courteous staff.
Elaine R., New Lenox, IL
Federico, Daniel, and crew did a great clean-up job after their tree work here this afternoon. They were hard working and respectful of the yard. You would hardly know they had to cross the lawn in these wet conditions. They also used the pole saw to take a bit of the dead wood off the other Spruce. We will have to wait and see how the existing trees respond but all looks good today.
Teri I., Sugar Grove, IL
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Three major snow and ice storms this winter and spring and my Red Bud is still standing and starting to bud. Looks like your crew did a great job last fall of preserving what is left of my old friend.
Jerry T., Roselle, IL
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Skeet has been helpful and supportive in our efforts to save my ash tree. He understands how important the tree is to me and has given me hope that it may survive. The staff that comes to treat my tree is very professional. They always let me know when they are here and answer any of my questions.
Sona P., Oswego, IL
Every staff member I've met is wonderful.
Nancy S., Willowbrook, IL
I wasn't able to meet with Tom, onsite, so I sent pictures to him, with explanations of what I wanted done. Tom understood just what I wanted, and perfectly conveyed that to his crew. The property looks exactly as I had envisioned.
Patrice H., Villa Park, IL
Scott Stringer is always accommodating and quick to respond to my needs.
Colleen T., Geneva, IL
The crew was extremely courteous. At first they didn't complete the job as well as I wanted. The following day they came back, my trees and back yard are perfect now. They were extremely neat!
Bartlett was definitely not the least expensive by far. But, they were the only company that followed up. Not to a fault, but sent an appraisal when we asked them to. Answered questions in a timely manner, and came exactly when they said they would. Other companies did none of these. I felt that I could immediately trust them. My judgment did not fail me!
Jeanine P., Batavia, IL
You all have very nice people working at your company. Scott Stringer is awesome. Just a really nice person and very knowledgeable about his work. Being in my own business for over 25 years, and being nearly 50 years old, I am sorry to say I find it rare. If I'm not mistaken, usually such positive company attitude starts at the top. You must have good management!
Michelle F., St. Charles, IL
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Very nice people. Staff ringed doorbell to let me know he was there to spray my tree and when he had completed the job. I will continue to do service with Bartlett.
Flo F., Shorewood, IL
Thoroughly impressed with knowledge, helpfulness, and did not get the feeling he was just there to sell me maintenance service for my trees, not pushy like most services. Made me more apt to do so. Kathy, who I spoke to in the office was pleasant and courteous. All around experience with your company was refreshing!
Candy C., Lockport, IL
Scott is the best. He gives me information I need to make the choices I need to make. The Bartlett Crew is great! They treat our property with care and respect. They always do more than what they have to. I cannot say enough good things about Bartlett. Thanks!
Farnsworth House, Plano, IL
It was good to see three people that did the job without wasting time. I will recommend your service as the 'best'.
Mrs. W., Winfield, IL
