Before I provide specifics, I will frame this evaluation. I have managed many offices; therefore, many employees. My offices were the most quantitatively productive in the country I worked for a Federal organisation. Ultimately, I wrote policy for 6400 employees. In the course of working with Cory, my assessment was that, in any available capacity, I would value him as a team member. I see him as rising rapidly through the ranks. Cory is an outstanding representative for your company. Let me assure you that I have no knowledge of Cory in any capacity other than as a representative for Bartlett. At the commencement of my relationship with Bartlett, my trees were and still are in great distress. I had many questions around this rapidly evolving and unsettling situation. Multiple species were and are involved. Cory was always available instantaneously with responses to my many questions and concerns
even while he was on vacation or away from the job. I was stunned that he responded, immediately, while out of the office. Finally and most importantly, I trust Cory's educated, experienced, and balanced assessment for treatment protocol, not just one tree, but for potentially tens of thousands of dollars in treasured, decade old trees.
Mirel S., Edmonds, WA
So impressed. Everyone from Bartlett has been incredibly prompt, courteous, clear, and helpful. So knowledgeable. I learn more about our trees at every visit. Our trees have never been healthier.
Beth V., Lynnwood, WA
Everyone I was involved with was top notch, extremely knowledgeable, and very professional. This is why I continue to use Bartlett Expert Tree Service. You can definitely count on excellence in the work that is being performed. Drew and Miriel carried out skillful pruning, as well as delivering a tree and shrub care programme for our landscaping. I highly recommend them to take care and maintain of all your trees and shrubs to extend your landscape investment.
Maria M., Kirkland, WA
Brendan was awesome. He was on time, explained what he was doing, and made good suggestions. He was quite knowledgeable about plants, and interested in plants. It was a pleasure talking and working with him.
Bronwyn S., Kirkland, WA
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Our entire experience with Bartlett was exceptional. From my initial phone call and the making of an appointment to the services, it was seamless and enjoyable. Our Arborist Representative, Conor Ghaffari was a true pleasure to work with. His knowledge and expertise was at the highest professional level and we felt very comfortable with his advice and recommendations. It is comforting to know we have someone we can contact for all our future tree service needs. I am happy that you are also doing some work for a neighbor and will refer you to anyone we hear of that needs tree work. The crew that came out was excellent and made sure we understood just what was being done and why. They were efficient and when they left it was hard to tell anyone had been in the yard. You have great people throughout your organisation. We had used Seattle Tree Preservation many years ago and I was very happy to find you as I knew STP would only get involved with the best and I was rewarded by that e
expectation.
Tom W., Redmond, WA
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Everyone with whom I interacted at Bartlett was highly responsive, professional, knowledgeable, and friendly. The quote for the work was provided quickly and with a clear breakdown of costs. When the crew assigned to my job was running late, I was immediately notified. Another crew was able to step in and arrive right on time. I would recommend Bartlett highly, and will definitely use their services in future.
Tonia S., Seattle, WA
It is a pleasure to work with Sterling and his team. Very professional. Always return emails and calls.
Lee C., Mercer Island, WA
Great work on trimming and advice. I really appreciated the work on my very large Plum tree. It came out really nice with all the dead branches removed and reshaped. The crew was very courteous and offered much appreciated suggestions. Everyone from the office to the advisor and crew are professionals and great to work with. They are my go to tree company.
Bonnie A., Issaquah, WA
Clear estimate, well documented. Crew arrived on time and went straight to work. Careful and precise pruning without damaging adjacent landscape plants. Very happy with the result.
Ed M., Bellevue, WA
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I have worked with Sterling before and was so happy that he could rearrange his schedule to come by our property to view the damage to our Pine tree quickly. He was able to get out the next day and take care of our tree. I had been out of town and dreaded seeing the damage done to the tree in a bad storm. I was so pleasantly surprised to see the tree back together due to the bracing job Sterling and his crew had done.
Amy N., Yarrow Point, WA
Cory was very informative when he came to check out the tree. I needed trimming on a very large Western Red Cedar. He explained the tree's environmental needs. The crew arrived right on time and set to work after I showed them the tree. They also were informative and pleasantly answered my questions. The young man checked with me twice to be sure the work I wanted done was completed to my satisfaction. Great service. Will use them in the future.
Cindy M., Everett, WA
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We will continue to call on you for pruning services. Could not be happier. One of our neighbors commented how careful your crew was with parking your trucks. A challenging situation because of other construction work, trucks on the street. We are also very impressed with the professionalism of your office, confirming follow up, paperwork.
Keri C., Seattle, WA
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Everyone at Bartlett was extremely courteous and nice. When they came out to give me an estimate, they were extremely knowledgeable and talked to me about all my plants, not just the trees I needed trimmed. They did not pressure me to do more than I was asking for, and in fact, advised me of a couple of things I could do myself to save money. When they came to do the job, they were polite, followed Covid safety protocol, and did not even mind my dog jumping on them. They did a great job trimming my trees. I especially appreciated their honesty about not wanting to over trim to maintain the health of the trees. They checked with me before they left to make sure the job was done to my satisfaction and cleaned up everything.
Patricia A., Shoreline, WA
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Conor was very patient, kind, and understanding. He managed what could have been a tricky neighbor situation with grace. He was willing to work to adjust to a scheduling bump. All around delight. The crew worked hard to adjust to our requests as well. Thank you Conor, crew, and the billing gal who communicated expertly as well. Great work. Wish all residential service companies were as above board as you all are.
Amanda C., Woodinville, WA
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Conor was beyond helpful with getting the job done. He was courteous and professional. The felling and pruning was done as expected. Pricing seems reasonable and we were very satisfied. We will use your services again in the near future.
Jina C., Bothell, WA
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On 10/13/2020, our region had a windstorm. The neighboring property to mine is under development and the developers had cleared a large area of significant tress, leaving a stand of six Spruce at the southern edge, next to my property. Deprived of their accustomed wind break, these trees came down. Three in my yard, one crunching my Fig trees and deck railing, one on my roof the top snapped off on impact and fell over to the front side of my house, and one tangling in a large Cedar on my property. All seven trees - the six downed Spruce and my Cedar needed to be removed. Bartlett brought in appropriate equipment, including a bucket, a crane, and a small halftrack and with that, and quite a lot of man power, removed the trees and debris in about two days of work time. I checked for stray cones and twigs, after, and found about half a dozen hiding in my grass. Out of the hundreds and hundreds of pounds of trunks, branches, twigs, cones, and everything, that was all that was missed. I am so grateful to the hardworking staff at Bartlett who got me through an overwhelming experience. Thank you from the bottom of my heart.
Lorraine N., Kenmore, WA
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Everyone approaches their job with a professional attitude. They were knowledgeable, polite, and careful on the job site, I am 100% satisfied with every aspect of Bartlett's work. I trust Bartlett to give me expert advice. Including advising me on when pruning or other work does not need to be done. There is no need to look elsewhere for excellent tree care.
Kathleen F., Bellevue, WA
I was really impressed. They felled five dead trees and pruned two other trees above the hose. They showed up right away, discussed the job, were flexible with timing, and really were willing to work with us to ensure we got what was needed. They even chipped some trimmings from another tree we had laying around. They did miss one tree to fell, but returned and finished the job without issue. From my observation, they were cautious with ensuring the trees were pruned or cut safely and were careful working around the house. They seemed to want to do a good job over finishing early. Definitely would recommend for others.
Brian L., Lake Forest Park, WA
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All representatives and crew were attentive, interactive, considerate, and most pleasant to work with. Should also mention knowledgeable and skilled.
Sharon L., Edmonds, WA
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Ken gave me a reasonable estimate and answered all my questions and concerns. The crew was on time and worked efficiently. My huge Leland Cypress tree was dangerously close to my house but Eric and his crew took the tree down quickly and safely. I look forward to having them return for more tree care and removal.
Clark S., Lynnwood, WA
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Ken was extremely knowledgeable and personable. He was helpful with all questions and offered educated suggestions. The crew was amazing. They were on time, worked diligently, and the end result was an amazing job well executed. The entire crew knew just what was needed and carried the work out with the utmost professionalism. Bartlett is now our company to use in the future for our tree needs. They have earned our trust and met all our expectations. it was a pleasure to do business with them.
Gail D., Mukilteo, WA
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Very pleased with Bartlett Tree Experts. I had asked to remove the canopy of a big leaf Maple, leaving most of the trunk and also leaving the long limbs for use in my landscape. On request, they also "snagged" out the top of the trunk. They did a fabulous job and clean up was excellent.
Denise L., Medina, WA
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Sterling Malcolmson is a rock star. Unfortunately, I do not remember the first names of the two men who came to do the work. However, they were absolutely fabulous. I will definitely recommend Bartlett to my friends. I am so impressed with your customer service methods. Your ogranization certainly knows how to run a business.
Jan S., Mercer Island, WA
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I enjoyed working with Jordan, Travis, and Kyle. All were kind, polite, careful, considerate, and knowledgeable.
Mary H, Mountlake Terrace, WA
This is a "top notch" company with professional standards. I have dealt with a ton of felling companies in my many years in the Property Management Industry, and it is not very often you run across a company like this. Jordon has been great to work with, and went beyond the call when servicing us. He was there when we needed it most.
Lisa P., Arlington, WA
The Bartlett member who came out to look at our trees and give an estimate was very helpful. He informed me of issues that I had not been aware of and gave very good recommendations. I felt very comfortable working with him and his knowledge about our trees and their issues. I would definitely recommend your company. I believe your pricing is fair.
Georgia K., Kent, WA
Arborist Representative had very good customer relations, knowledgeable, and on time.
Jay P., Shoreline, WA
I am confident that my trees are in very good hands. I am glad that I called on the Bartlett Tree Experts.
Slavie J., Mill Creek, WA
It was a pleasure meeting Sterling, he did a great job describing the best way to prune our cherry tree. Any future work needed we will definitely contact Sterling. Our tree looks wonderful.
Rose B., Clyde Hill, WA
The arborist spent about one hour with me making recommendations about the proposed trimming of the trees and provided a good deal of information regarding tree care.
J. Van B., Normandy Park, WA
Bartlett Tree Experts Seattle, although a smaller office, is very organized with an excellent training programme. Employees have outstanding attitudes and superior safety culture. A good example of a Model Tree Company. I highly recommend them for continued TCIA Accreditation status.
Randall J. McDonald CTSP, TCIA Accreditation Auditor PA-01
