Kasey, Julian, and his team members are fantastic to work with. This is my first time working with Bartlett and I was very impressed with the great quality of the people and the service. Please continue your awesome customer service.
Danielle S., Manlius, NY
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It has always been a pleasure to work with my excellent arborist, Jason. Crew members have always been courteous, efficient, and knowledgeable. All represent your company well.
Virginia D., Syracuse, NY
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The Arborist who came for the consultation was very professional and friendly.
Mary Ann A., Marcellus, NY
Dealing with Bartlett was a pleasure from beginning to the completion of several projects. Their customer service was outstanding. What a refreshing change dealing with their knowledgeable, professional, and friendly staff. I am planning on calling Bartlett again if any needs arise. I highly recommend this company.
Nancy F., Jordan, NY
Great friendly crew who answered all of our questions. Rich was professional and helped us to take care of what we needed done now.
Thomas J., Marcellus, NY
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The team was great regarding all aspects of the job. Greg as always helped us identify the best options to meet our needs and the crew delivered.
Joe P., Baldwinsville, NY
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Wonderful, professional, courteous staff from start to finish. Did a great job on all my trees.
Cynthia O., Syracsue, NY
Greg Portzline, my Bartlett Arborist Representative, and his entire crew and staff did an outstanding job in addressing the tree needs on my new property in Northern New York. I look forward to working with Bartlett Tree Experts again in the future.
Jeremy S., Wellesley Island, NY
Mark Kicher is a pleasure to work with. He listens and understands how I want things done and schedules work accordingly. He makes the contract understandable for the client as well as the crew. The crew does a really good job. They are careful and methodical. They do not try to rush through things. They have the uncanny ability to trim trees, removing a lot of material, without having the trees look like they were trimmed. All associated with Bartlett are true professionals.
Larry H., Hamilton, NY
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Jason P is extremely knowledgeable and helpful. He and all the Bartlett employees I have interacted with are very friendly and courteous.
Susan G., Jamesville, NY
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Mark was very knowledgeable and helpful in our discussion. His suggestions were very simple and will be easy to accomplish.
John P., Brewerton, NY
We were extremely pleased with all the staff members we interacted with. Matt was very helpful in advising us and getting the job done in a timely manner. The crew did an exceptional job.
Judith M., North Syracuse, NY
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Bartlett provided a thorough assessment and treated the issue in a timely manner. The staff took time to help me understand the cause of the issue and what to keep an eye on to ensure issue was resolved.
Bill L., Baldwisnville, NY
Everyone was very professional and the crew left the property very clean when they finished. I was impressed with the estimator, Jason, who gave me a complete breakdown of the work to be done.
John W., Syracuse, NY
Your arborist, Greg Portzline, was very knowledgeable about my trees and was helpful throughout the process. Not much contact with crew members but Madison on your staff was very helpful.
Gary P., Mexico, NY
All contacts with Bartlett staff have been professional and educational. Greg Portzline is very knowledgeable and will send samples for disease identification as necessary. The office staff are courteous and helpful when necessary to discuss billing.
Mary Kay P., Oswego, NY
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Every person I have encountered in doing business with Bartlett has been informed, professional, competent, and courteous. From, Mark Kicher at the top of the team to secretarial and technician, they are always consistently helpful and knowledgeable.
There is no need to look any further for all of tree needs. The team is so knowledge about all things botanical, conversations about the yard and garden are always so interesting. I can not recommend them enough.
Elizabeth M., Clinton, NY
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Mark was so helpful and friendly when he came out to look at my Blue Spruce trees late last fall. Knows his stuff and I felt very comfortable asking questions and setting up the appointment for spraying this spring. Know they will take care of my trees so I do not have to worry. Big shoutout to the gentleman who came and sprayed to remind us about keeping the dogs inside while he was spraying in case there was any drift. Did not even think about that.
Laurie E., Saquoit, NY
Bartlett representative was very thorough and informative. Answered all our concerns about spray and our hay to be baled. Also offered fall service that would greatly help with our Gypsy Moth infestation.
Audrey D., Frankfort, NY
I have never had any problems with your service or your people. I have been dealing with you for well over twenty years. I think Jason Pieklik is the finest arborist there is, I would not deal with anybody else.
Selma Z. , Dewitt, NY
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Everyone was wonderful. Left my yard in great condition.
Nancy L., Fayetteville, NY
Matt came to my house to examine the trees before scheduling the pruning. He also assisted in the pruning. The worker did an excellent job.
Michael S., Clay, NY
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All staff members are top notch. Very professional, knowledgeable, and they alway take time to answer my questions and explain what they are doing as well as being very helpful regarding my various inquiries.
Ricky N., Fulton, NY
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Thanks We have used Bartlett for decades at our previous residency and look forward to continuing on Cayuga Lake.
Bill S., Union Springs, NY
Chris, who sprayed our Peach tree, was knowledgeable and courteous. I appreciated his sense of humor. My first impression of Bartlett was with Rich. In addition to comments and advice about my Peach tree, we walked the property and discussed other possible projects. He was a wealth of information and was in love with my trees. A great experience, and I will have him back for further advice.
Chris B., Weedsport, NY
We enjoyed great service from Kasey Gabrielsen in your Syracuse office. She kept us informed, was always courteous and pleasant. We trust Casey, She has helped us before and she is the reason we are repeat Bartlett customers. Thanks.
Mary S., Fayetteville, NY
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Jason is a wonderful representative of your company. He responded immediately to an emergency situation of a tree through our roof. He was very kind to us and offered suggestions on how to proceed. The crew came out that afternoon to remove it. The crew was very friendly and seemed to be happy employees although they were working late on New Year's Eve. The site was immaculate when they left, all stumps hauled away and branches ground up. We were very pleased and would call on them again in the future. Highly recommend.
Jean C., Jamesville, NY
Mark was professional and courteous in inspecting my Senior Norway Maples. They needed a lot of trimming as well as cabling to give many more years of life. He was committed to saving these trees. Crew boss Brian and crew Kelly and Gary were professional, very knowledgeable, and caring about the work they do. The professionalism of the arborists was comforting to me. I grew up with these trees. When the crew showed up for the job they admired the old Norway Maples and gave them the T.L.C. they needed. Makes me feel good inside. Thank you so much.
William C., Sherrill, NY
Pleasant, kept their distance, used masks, went right about their business, were careful to not damage structures or me when I came close to ask them questions.
Price was competitive for certified arborists.
Bruce L., Marietta, NY
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The workers who came were courteous to my questions and discussions of the work to be done. They worked diligently, answered any questions I had, and cleaned up afterwards. They did an excellent job. If I need other work done at a future date, I would definitely call Bartlett. I was also happy that the scheduling changed so they could come before the snow fell. Everyone including the representative were just great.
David B., Central Square, NY
Rich and the crew were great. Everyone was extremely helpful and professional. The job was completed in a timely manner. Work site was clean when the crew left. I would highly recommend Rich and the Bartlett Team.
Jacob T., Skaneateles, NY
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All Bartlett staff was courteous and knew exactly what needed to be done on our property.
Sharon Irwin, Martville, NY
Always sure to fully explain recommendations and services.
Edward S., East Syracuse, NY
Very professional, knowledgeable, informative staff.
Yvonne H., Tully, NY
I really appreciate working with professionals, and your crew certainly meets that level. Mark was wonderful to work with as well.
Larry H., Hamilton, NY
The Bartlett rep was very helpful and we accepted her advice. The lead crew- member was outstanding and supervised his men very well. He himself did the tree-climbing and was careful and confident. He also helped later on the ground to keep things going alone and was busy. He gave a fine example to his crew. Thank You. With my yard there is no hope of using a truck to access needs. Bartlett has the ability to "just do it the old-fashioned way" - thank you!
Stanley K., Cazenovia, NY
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Both the representative, Jason, and tech, Chris, were very professional, knowledgeable, friendly, and polite. Very happy that we chose Bartlett. Very high rating to Bartlett for service and professionalism.
Dan L., Fabius, NY
The young gentleman, Jermaine, who was in charge of the crew of three was very courteous, professional, and knowledgeable. A pleasure to work with him on my property.
Carol R., Skaneateles, NY
The team was very pleasant and did a nice job.
Ricahrd M., Cazenovia, NY
The staff was extremely conscientious and courteous in dealing with us and our work. We have used Bartlett in the past and will continue to do so. Mark is an excellent representative. He maintained communication with us from the initiation through the conclusion of our work. Great job.
Al G., Utica, NY
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Rich Croft is always a pleasure to work with. His knowledge helps us make long term decisions. The crew was friendly and took good care of us and the trees.
Stephanie J., Clayton, NY
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Jason did a fine job analyzing problems with my trees and his treatment plans worked well. Matt English the technician is always on time, is very customer orientated, and is very thorough in his work. Madison, in the office is always courteous and helpful. My thanks to all who make my property look good.
Nick R. , Cortland, NY
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The consulting arborist provided a great deal of valuable input about the tree in question, as well as suggestions for management of the several Ash trees on the property. The crew that worked on the trees was agile, accurate, and frankly amazing. A very positive experience from the initial consultation right through to the actual work on our trees. Grateful to now know who to call for ongoing care of our trees.
Ken R. , Whitesboro, NY
All of Bartlett have been polite and respectful of our property. Steve always takes the time to hear our concerns and offers suggestions. He is never pushy and seems to appreciate that we are trying to work within our budget.
Laura R., Rome, NY
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Tom is always professional and honest. My trees look great and adds to the curb appeal.
Chuck D., Manlius, NY
