Everyone was very helpful.
Terry L., York, PA
You did a great job with our Maples last year and we are looking forward to seeing a much healthier Cherry next year.
Rob S., Dover, PA
I am very impressed. As a retired individual who gave seminars on how a service company should handle their customers I would have used this letter as an example in my four day presentation. This is a far cry from the jerk at Spruced Up Services in Littlestown who came and cut down my trees and promised to come back on September 1st to dig up the stumps and roots. I called him four times asking when he was going to return and he never returned my calls. I am impressed with your company and I have got my fingers crossed you quote is within my budget.
Greg H., Littlestown, PA
Very professional work. Great care was taken to prevent damage in the work area. Clean-up was very good. To remove the logs from the property required moving several shrubs at the road an the shrubs were replanted and watered at conclusion. We have used Bartlett on several occasions and always received good work.
Walter L., Spring Grove, PA
Always professional and answers my questions thoroughly. Fitzpatrick keeps me informed about the latest needs, like the spotted lantern fly. Office staff equally easy to work with. Trees look great. The Crabapple, which looked like a lost case a few years ago, is full of fruit for birds and squirrels to enjoy.
Deborah H., York, PA
Everyone has been friendly and knowledgeable. Will use again and refer people to Bartlett.
Teresa R., New Freedom, PA
Great service from Christian, Wes, and Jennifer.
Grogan J., York, PA
Mike Taylor was very professional and very informative about what needed to be done.
Steve M., New Oxford, PA
Very good crew. Excellent job.
Carol B., Harrisburg, PA
Wes was very engaging and informative. We also had trees removed and some tree pruning. The tree removal crew was very friendly and answered all of my questions. We love Bartlett.
John F., York, PA
Always courteous and knowledgeable. Christian is great, good company, and very knowledgeable on plant diseases and solutions.
Bill H., New Freedom, PA
Christian Fitzpatrick has the knowledge to assess my trees. Mr. Fitzpatrick and I walked the front and back yard and discussed what needed to be done. There was no problem when I had to add more work to be done. Jennifer was always helpful. The team that worked on the trees where very nice. Matt explained and answered my question. The next day some trees were given root rot and borer treatment by a expert.
Margaret M., New Freedom, PA
Wes and Chris were very helpful when explaining the needs of our trees. We always learn something new during a visit.
Mary and Donald W., Glen Rock, PA
The crew was nice and had no issue with me asking them to redo a section of the tree that I wanted trimmed a bit more, even though they were ready to leave when I arrived to check on what was done. Very helpful in discussing what exactly was possible without undesired consequences. The tree looks good and we always get comments on what a great tree it is. Thanks for restoring such a great shade tree from the knotted stump that was here when we moved in. Thanks for your help.
Dave W., Jacobus, PA
Mike Taylor and Brandon are excellent to work with. I am very particular about my landscape. Bartlett always goes above and beyond to accommodate any special requests I might have for them. They are both great assets to Bartlett.
Andrew H., York Springs, PA
Very professional and courteous.
Tricia W., Dover, PA
Everyone has been courteous, informative, and friendly.
Earl K., East Berlin, PA
The service was exceptional, the staff friendly, and the trees look great.
Dennis G., Stewartstown, PA
Polite and knowledgeable.
Bob G., Hanover, PA
Everyone has been courteous, informative, and friendly. I will continue to use your services when I need them.
Earl K., East Berlin, PA
Prompt and thorough answers to my concerns and questions. Staff keeps up on issues that could affect my trees. Wes, the crewmember who sprayed my Crabapple and applied treatment for spotted lanternfly this week, is an asset to your staff. The rest of the world in York County is just beginning to communicate the seriousness of this pest. Have been working with Bartlett since the early 1980s. Christian's efforts to keep my annual spraying on track gives me reason to believe that this tree partnership will continue for years to come.
Deborah H. , York, PA
The work the staff did is beautiful. The crew worked very hard and very efficiently to canopy many trees on a lakefront property. They framed the view with trees pretty much to perfection. I would highly recommend Mike Taylor and the crew.
Ann Marie P., East Berlin, PA
Taylor is very attentive to the needs of his clients, all work has been done in a timely and professional manner.
Marth D., Spring Grove, PA
I'm always happy with the work you and your crew do--my yard is always left neat with no debris or disturbance.
Martha Y., Hanover, PA
Great service and careful work. Always accommodating to my requests and schedule.
Nancy O., Hanover, PA
I have only been using Bartlett a short time, but Christian, the arborist, is knowledgeable, personable, and responsive. I appreciate the fact that there is a sense of being proactive to try to prevent diseases and reduce the risk of losing plantings. The crew did a very nice job trimming our trees several months ago. I feel confident in the abilities of the arborist and the work crews.
Duane A., York, PA
The Bartlett team did a great job as always.
Nancy O., Hanover, PA
Jennifer is very courteous, knowledgeable, and dependable. Christian is the same plus has a vast knowledge of his job. All crew members who have been at my property have been cordial and helpful.
I notice that your crew members are safety conscious, work well together, and always do a fine job.
Bob N., Mount Wolf, PA
Mike is very friendly and attentive to my need. I love the company. The crew is always friendly.
Kate M., Dillsburg, PA
Everyone involved made the process easy. Our little Coral Bark Maple is now open and airy. We are looking forward to enjoy it.
Angela T., New Freedom, PA
Great experience working with Bartlett. Michael was extremely courteous when quoting us for our tree removal as well as answering my questions through email. The ladies in the office were kind enough to call after the job was completed to make sure that everything went well. Fair price for great work, I would and have already recommended Bartlett to friends and family.
Danielle O., Hanover, PA
Friendly, courteous, and concentrated on doing a through job. My wife was impressed with the nice job they did and gave each a nice tip.
Robert L., York, PA
Everyone was great. Crew that trimmed the tree were very good. Nice group of guys.
Mark S., Dillsburg, PA
Watching your men work was spellbinding. The first day they were here I got little else done other than standing and watching them manipulate those huge trees and the equipment it took to do so. I had an opportunity to talk with your men and also the crane operator. They were very interesting to meet and seemed very dedicated to their work and doing a good job which they seemed to enjoy. The crane operator’s skill is apparently partly genetic. His father operated big equipment as well when it took considerable muscle in addition to skill. The joystick they use now is a far cry from the mechanical levers, gears, clutches, and wheels, required before computerized equipment. Of interest in that regard, my cousin was married to a man who also operated big equipment and their son continues in the same field, both with excellent reputations. When your crew arrived, Jeremy came to the door to let us know they were starting. All of the men were considerate, willing to put up with my many questions and comments, and at the same time did the job. Although the condition of the yard was not the same as when they arrived, you had forewarned me and it could have been considerably worse. The men ran their caterpillar tread machine back and forth over the worst divots and ruts to minimize what I will have to do in spring. Although we did not discuss prices beyond the estimate before we contracted to have you do the work, you may be interested to know that your exact estimate including the separate payment for the crane was about $3000 below others. We hope not to need you again soon, but you have some new fans if and when the time comes. Thanks for a job well done at a price that was significantly better than that of one of your competitors. Should the occasion arise, we will spread the word.
Ronald R., York, PA
The guys were awesome and that the big tree came down without any hitches. We always expect our Bartlett people to be good, but they never cease to amaze us with their attention to detail, caution, and professionalism. It was pretty cool watching the guys work with the crane.
Stephanie Z., Stewartstown, PA
I never met you personally but my wife tells me that you are a knowledgeable and personable young man. Thanks for the great work your crew did trimming our trees. I look forward to working with you in the future. Hope you and your family have a very Merry Christmas.
Duane A., York, PA
Mike is very professional, thorough, knowledgeable, and friendly. It is a pleasure having him as our representative.
Stephanie P., Hanover, PA
Mark was very professional. He explained everything in detail and there were no surprises at the end of the job. The crew was awesome and very knowledgeable. We highly recommend Bartlett Tree Experts. Thank You for a job well done.
Martha W., New Cumberland, PA
I was not home at the time the work was performed. They have always been polite and accommodating. Thank you for doing a nice removal of the tree limb. No debris was left. I appreciate your help.
Denise C., Glen Rock, PA
We have three different parts to our job request. At this point we are still waiting for half to be done when the ground is not frozen. My first contact with Christian was really nice. He listened to what we wanted done and what we were concerned about. When the crew came to cut back trees along our very long drive way the guys were very professional and courteous. It was a job well done. Good job so far.
Tricia W., Dover, PA
I recommend Bartlett to anyone who needs tree service. Frequently recommend on New Cumberland’s nextdoor.com site.
Dan A., New Cumberland, PA
Very professional, friendly, dedicated, knowledgeable, trusting, and caring. Can not be beat.
Loretta S., Manchester, PA
Very pleased with the tree trimming.
Michael B., Lewisberry, PA
I will certainly use Bartlett services in the future.
Harry F., York, PA
The guys went right to work and did a super job. The tree was old and heavy for one man to drag. They deserve a raise for having to work under those conditions. Both were very friendly and knowledgeable. I would recommend Bartlett highly to any one who wants work done. I am super pleased and I have had my share of trimmers in the past fifty years, still looking to hire again, have to wait till I strike it rich.
Jacque M., Littlestown, PA
Great service, great people, and excellent work.
Dan R., Mount Wolf, PA
Want to compliment your guys who did the job here on Monday. They were very nice and professional to deal with plus did a great job. I have already recommended your company to our neighbor and will continue to do so in the future. You are our go to company for tree work because you did such a great job.
Dane E., Stewartstown, PA
Christian, Jennifer, Wes, and all of the Bartlett crew members with which we have worked this season have been outstanding. We would not have anyone other than Christian and his associates take care of our many trees.
Stephanie Z., Stewartstown, PA
The guys who came to my home to perform the services were all amazing, friendly, and competent.
Patricia K., York, PA
Everyone from the receptionist to the crew who came out to access the trees were friendly, knowledgeable, and very helpful.
Monica C., York, PA
Mike came out and dedicated time to diagnosing and helping us decide if we should remove the Leyland Cypress trees. The crew did a fantastic job with the removal once we decided we wanted it removed. Mike took time to brainstorm on a plan to plant Green Giants in their place. He referred us to a great nursery. Brandon, Jeff, and Drew worked safely and so well together. They encountered a huge hornet’s nest first thing. Brandon, like a “Waspbuster,” took care of that by spraying, my husband told me this and sent me pictures. The crew was informative while doing the work, communicating with my husband to describe what they were doing all along the way. The clean-up was so well done, as if they had not even been there. Thanks so much and to Mike for bringing a small amount of chips back at a later date to spread around the beautiful Green Giants we now can watch grow for years to come.
Debbie M., Hanover, PA
Most satisfying customer experience of my life. The Arborist and his crew were careful to determine what I wanted and expected and the result was fantastic. I would never use another tree service.
Kenneth C., Manchester, PA
Christian did a great job as did the cutting and grinding crews. Many thanks.
Bill H., New Freedom, PA
Everyone has been very friendly and informative.
Mike S., York, PA
Very courteous and willing to please.
Lisa L., Mount Wolf, PA
A great team. Always courteous, informative, and professional. I have always been completely satisfied with the work done on my property and the professionalism of each team member.
Jennifer C., Hanover, PA
Christian was able and happy to answer my questions. Trees look good, birds and are happy.
Deborah H., York, PA
Everyone was very pleasant and appeared to be competent. Christian was very patient and thorough answering all my many questions. I have employed several tree services in the past and was not happy with them. The entire experience with Bartlett was superior to "those other guys" and I will definitely recommend Bartlett if anyone asks who takes care of my trees. Some positives, thorough inspection of trees, explanation of what was needed, prompt scheduling, completion of work notification via doorknob hanger of specific procedures done when I was absent, instead of moving heavy equipment onto my lawn staff members climbed the trees in order to perform their work, staff members had safety equipment on them or nearby, my lawn was left without a trace of debris, and the entire crew was personable and spoke to me. All of the above were not the case with other tree services. Just much more professional dealing with Bartlett.
Diane R., York, PA
I am delighted with my trees this spring. Please tell Jeff and his crew how happy I am with the work they did last November. I know Jeff lives in the area. Please invite him to come by and take a look.
Elizabeth W., York, PA
Always over the top helpful in resolving any issues and always so courteous and respectful toward me.
Linda F., Dillsburg, PA
This email is long overdue. Last November, your Bartlett team helped our family with eleven Ash Trees on our property. All were dying and could have fallen on our house. The biggest tree was within six feet of our house. The others were on a hill that sloped toward our house. It was not a good situation. And it presented a big challenge for your team of arborists. Your employees did a terrific job of carefully cutting down the trees and cleaning up the work site. They were friendly and easy to work with. The lead person always took the time to inform me about what would happen each day, and he explained the process so I could understand it. I was very impressed with the time and care they took to drop each tree. As a result, there was no damage to our house or to some small Dogwood Trees we have growing on that hill. We were so impressed with their skill at bringing down the trees with such precision. What left the biggest impression was just how friendly and courteous your employees are. What a nice group of people who represent your company. The names I wrote down at the time were Brandon, Cameron, and Tim. There were others, too, and they were all top-notch. The customer service provided by Mark Wheeler was exceptional. Please do not let the lateness of this email detract from our sincere appreciation for a job well done. We had several wind storms last winter, so we were especially glad we had Bartlett remove those dying ash trees so they did not damage our house. When we need trees trimmed in the future, we will come back to Bartlett. I tell all my friends and coworkers about your excellent company and staff.
Scott E., New Cumberland, PA
Mark is great to work with. Absolute professional and was very flexible with time. The crew did a very nice job and left my yard perfect.
Ben C., New Cumberland, PA
Work was excellent, very careful, cleaned up nicely, very pleased with the work.
Lee B., Dover, PA
Mark Wheeler is always a big help with our landscape concerns.
Ann H., New Cumberland, PA
Your team did an amazingly professional job at my home. I was very impressed.
Bob D., York, PA
Well pleased with Bartlett staff. I have had them do my work for many years and will continue.
Stuart M., York, PA
The gentleman that came to our house was nice and friendly and seemed like he really enjoyed doing his job.
Clifford B., Thomasville, PA
All were very knowledgeable and helpful in answering our questions, service was prompt. We felt our elm tree was in good hands with your service. Thank you.
Doris D., York, PA
Everyone is great. I was particularly pleased with the fast service.
Sylvia H., York, PA
Spraying for Japanese beetles was prompt, preventing further damage.
Donna B., New Oxford, PA
The arborist, crew, and staff were all friendly and professional. The crew showed up early, worked efficiently, cleaned up thoroughly, and were very considerate of our property. It was clear that everyone involved had communicated well about the work plan and understood what was supposed to happen at our property. It was refreshing to have service done by such a professional company.
Jennifer D., York, PA
Very fast response, good analysis of tree needs, quick service to start to correct the problem. Glad we used Bartlett.
Gail N., Stewartstown, PA
Mike Taylor and Jennifer are extremely courteous and professional. They provide detailed documentation for proposed work. Mike provides suggestions for necessary maintenance that are helpful and practical. After completing their work, the crew cleans up so well that you can not tell that they were there, except for the fact that you can see the excellent job that they have done.
Wendy E., Hanover, PA
Extremely friendly and courteous.
Adrian S., York, PA
Bartlett did excellent work, I watched as they did it.
Bob W., York, PA
Mr. Johnson spoke at Gardenwise, and he presented a lot of information about trees and planting that helped me understand much more. Because of his knowledge, experience, and professionalism, we decided to engage Bartlett to prune our trees. Mr. Johnson asked us what we wanted to accomplish, then explained how it might be done. He presented ideas we had never considered, and it sounded good. When he brought the crew, he explained to them exactly what we wanted done, and which branches to cut. The crew did a wonderful job cutting, cleaning up, and explaining what they did. Happily, we actually have some sunlight in needed areas now. We have told people about our great experience with Mr. Johnson and Bartlett, and will be calling on them in the future.
Barbara F., York, PA
Chris and Ethan did a great job and I think the exercise was well worth it. They took care of a number of girdling roots.
Scott O., New Cumberland, PA
Mark and the crew did a great job.
Kathleen H., Lewisberry, PA
Everyone was great through the whole process, will definately call again for service.
Anthony B., Lewisberry, PA
I was super pleased with the crew, and very happy with Erik, he championed the whole thing.
James H., Hellam, PA
Your crew is effective, knowledgeable, and has a safety first attitude. Thanks for taking such good care of us.
Janet B., Red Lion, PA
The crew that came out to prune the trees were really awesome.
Donna G., York, PA
Always courteous and helpful. Willing to explain what they are doing to support the health of my trees.
Fran H., York Haven, PA
Erik and the crew did a fantastic job! My Pin Oak looked exactly as I wanted it to. I would certainly recommend you to anyone. I'm a very satisfied customer.
Lee H., York, PA
My husband and I were amazed at how knowledgeable and caring she was for our tree.
Gwen B., Dallastown, PA
Erik and his crew did a fantastic job at my property. My trees and bushes look great.
Rachel C., York, PA
We just wanted to let you know how pleased we are with the job that Jeremy, Brian, and Mike did today. They worked so well as a team, carefully thinking through what needed to be done before acting to remove the large branch from the roof with no damage to the house. They did a phenomenal clean-up job and left us with a nice pile of tree chop and rows of firewood logs for our friend. Their professionalism and friendliness and your promptness in getting several drafts of the estimate to us ensures that we will recommend your company to friends who need tree work.
Dan M., New Providence, PA
Carl came yesterday and treated our tree. He was very courteous and friendly. Thanks again for the great service!
Kim W., Felton, PA
Everyone I have met from Bartlett Tree Experts has been very considerate, pleasant, and accommodating. They are all a pleasure to work with. I have become especially fond of Mike Taylor, who is always so kind and helpful (an encyclopedia of information), and Kristen, who has such a pleasant personality and is such a hard worker.
Paul S., East Berlin
Professional in all respects.
Frederick S., York, PA
Crew did an outstanding job, would recommend Bartlett to anyone. They took their time and did a superb job.
Gary S., Etters, PA
Always appreciate Mike Taylor's quick response and advice.
Rick H., Dillsburg, PA
Staff is always courteous and have answered any questions that I have ever asked them.
Leslie B., York, PA
I have never written to a company about their service, but I have never been more impressed, Brandon and Ethan were so polite, thoughtful of us, and considerate of our property. For being so young, they were incredibly professional in all aspects of their work. I am sure you know already, they are an asset to your company and went above and beyond fulfilling the agreement and promises of our contract.
Dwight J., Dover, PA
Very professional and a pleasure to work with.
Bill K., York, PA
Erik Johnson was very thorough, explaining all that needed to be done. He also did not try to "sell" more than I could afford to have done. He gladly wrote up a second proposal that was more in line with my budget.
Elizabeth L., New Freedom, PA
Sitting on my deck this evening, I am enjoying the much improved view of our trees out front. Your crew did a very nice job.
Albert B., York, PA
Your knowledgeable staff is appreciated. Thank you.
Linda F., York, PA
I am writing to let you know about the recent experiences that we have had with your company. Twice in the last year-and-a-half, storm damage has resulted in the need to have trees and stumps removed from our property. The work that was done certainly met our expectations; however, the service of Mike Taylor exceeded them. In the most recent case, we had requested a very short time frame for having the work completed. We knew that it was unlikely, but because we had an upcoming family event planned at our home, we hoped for the best. Mike told us up front that he couldn't make any promises, but within a few days of his initial estimate, he called to let us know that he was able to accommodate our wishes. Even after our first scheduled appointment was washed out by rain, he made sure that the work was still done by our requested deadline, even getting ersonally involved with the completion of the work. He didn't have to. But he was compelled to do so anyway, and for that we are grateful. I can assure you that we have, and will continue to recommend your company. Richard T., Hanover, PA
You guys are great. I was really happy how your crew worked safely while aloft in the tree (harnesses, hard hats). Erik was a big help in determining how much we could cut from the tree so my house would not be in "danger" from falling branches and what not during storms - thanks! Lawrence B., Glen Rock, PA
Very professional and courteous. We could barely tell they were there when job was finished because of the way the cleaned up work area. Erik is a pleasure to deal with. We will definitely use your service again and recommend to our neighbors. Lisa B., York, PA
All three representatives were thorough and courteous. Erik, the Arborist, was especially responsive and kept me informed. Finally, I really appreciate Erik's suggested solution to the project, i.e, his design and specs were superior to my original design and specs. Sharon T., York, PA
Mike Taylor was very thorough in his assessment of the health of our trees and what was needed to improve them. He was here at the beginning of the job to ensure the crew understood everything that was to be done. The crew was very thorough and let me know what they were going to do. They checked with me before leaving to ensure the job was completed to my satisfaction. Ed P., Dauphin, PA
I would like to thank Erik Johnson for an outstanding job they did in my yard with cutting down my two trees. Erik was very professional from the very beginning and he was very knowledgeable showing me other things that I needed to do to care for my other trees. I'd never go with another company after dealing with Erik. Outstanding Customer Service! Thanks again Bartlett, glad to see you are hiring professionals to work for your company! Keep up that great work Erik! Shawn E., York, PA
Answered all questions. Good service. Ron B., Mechanicsburg, PA
He is wonderful,professional, knowledgeable, and friendly. Helped with all issues. As long as Erik is handling things, all my future tree needs will be done by Bartlett Tree Experts. Doris K., York, PA
Mike Taylor was very professional in relating to us what the job involved and what his crews would do. Work crew did a very commendable job in trimming our large tree and cleaning up when finished. James D., Spring Grove, PA
Mike Taylor is outstanding. He has followed my tree issues from start to finish. He has follow up to make certain the trees are as safe and healthy as he and your crew can make them. I have total confidence in Mike's recommendations. Kudos to him! Linda F., Dillsburg, PA
Mr. Taylor was very professional and knowledgeable. Rose J., Dillsburg, PA
Erik Johnson is a competent, courteous young man and is a good representative for Bartlett Tree Experts. I’ve always been well satisfied with the services I have received from Bartlett. Joyce H., York PA
Just a short note to praise the efforts of your York PA team. Eric Johnson is professional, knows his field of work, and makes it his goal to leave the homeowner satisfied. It shows that he enjoys his work. His co-worker Carl will take time to answer my numerous questions while he is trimming, spraying, and feeding my trees. And the same courteous professionalism extends to the office staff as well. Thank you, Bartlett! Deborah H., York, PA
Very informative. Talked to me about the work before it was done, then reviewed it upon completion. George V., Mechanicsburg, PA
Terrific, nice guy, knows his stuff. Mike Taylor has handled at least four jobs for us now. Never had a complaint about him, his work or the crews that did the work. Fred B., Hanover, PA
Mike Taylor is always courteous, professional, and explains things very well. Judy H., Shiremanstown, PA
Everyone's very professional and does a terrific job. Mary C., Spring Grove, PA
We're very thankful you took care of our trees after the storm. Thank you so much for taking care of our trees since we weren't an established customer you could have easily said go to the bottom of the list! Sydney O., York, PA
Mike Taylor was very helpful in getting a crew here to clean up the mess that the storm left. The crew was very courteous and completed the job in a short amount of time. Thank you! Bob S., Hanover, PA
It was all done very good and all the men were very nice. Thank you! Don W., Hanover, PA
Mike Taylor is great and the workers did a wonderful job on the trees! I am very pleased. Jeff W., Mechanicsburg, PA
Our Arborist did an excellent job scoping the work and following up. The crew was early and finished the job in half the allotted time. As always, the job was flawless and clean-up was perfect. Another outstanding Bartlett project! Glenn W., Dover, PA
Trees were trimmed of dead wood and work done around the tree collars. They did a very good job and cleaned up very nicely. [Our arborist] was very good at explaining what was needed and the entire process. Would definitely use Bartlett again.
Debbie P., York, PA
